Maxar Privacy Statement
Effective June 1, 2022
Maxar Technologies Holdings Inc. (“Maxar”) respects your privacy and is committed to protecting it through our adherence with this Privacy Statement. This Privacy Statement will inform you about how we look after your personal information when you visit Maxar, maxar.com or another website operated by us, or use the products we offer via our online and offline platforms (collectively, our “Services”). It also describes your choices regarding use, access and correction of your personal information in connection with our Services.
Please read this Privacy Statement carefully to understand our practices regarding your information and how we will treat it. We have appointed a data privacy officer (“DPO”) who is responsible for overseeing questions in relation to this Privacy Statement. If you have any questions or would like to exercise your rights concerning personal information, please contact our DPO as indicated in the “How to Contact Us” section of this Privacy Statement.
Click on one of the links below for a specific section in this Privacy Statement:
Scope of this Statement
This Privacy Statement addresses personal information of individuals who use our Services, visit maxar.com, or provide their personal information to Maxar for visitation, sales, marketing or customer service purposes. This Privacy Statement does not address personal information of Maxar employees or third-party service providers, such as contractors and consultants, or applicants for those positions, that is collected in connection with such relationships. Employees, third-party service providers, and applicants should consult the other privacy statements applicable to their role or contract with Maxar.
Information We Collect
Maxar collects information from and about individuals from the individuals themselves, from individuals’ employers pursuant to a business-to-business contract between Maxar and the employer, from open sources of public information and from automated means.
2.1. Information Collected from Individuals or Their Employers
If you or your employer purchase a product or service from us, or if you or your employer request product information or updates from us, we will collect information about you to facilitate delivery and provide services related to that product or request. Similarly, if you or your employer sell a product or service to us, we may collect information about you to accomplish that transaction. If you visit a Maxar facility, we may collect certain information about you in order to permit access. Information that we collect in these various circumstances may include:
Contact information, such as your name, postal address, telephone and facsimile numbers, email address, country of residence, and country of citizenship.
Employment information, such as your employer, job title or role, department, sector, area or industry, and country of employment.
Account information, such as your account name, supervisor and assistant’s name, telephone number and email address.
Account access credentials, such as your login and password for Maxar Services, which are used to validate authorized access to Maxar Services.
Financial information, such as credit card or wire transfer information, and shipping and billing postal addresses.
Communications preferences and interests in Maxar products.
In some cases when you register for in-person events that are hosted by Maxar, we will collect certain additional information that is necessary to facilitate your attendance, which may include:
Americans with Disabilities Act (ADA) requirements.
2.2. Information Collected from Third-Party Sources
We may acquire information from third-party sources that are either publicly or commercially available. This information could include personal data such as your name, address, email address, preferences, interests, and demographic data.
We may combine personal information collected from individuals who use our Services with other information that we or third parties collect about you in other contexts, such as our communications with you via email or telephone, or your customer service records. We treat such combined information as personal information and protect it in accordance with this Privacy Statement.
2.3. Information Collected Automatically
When you visit a webpage affiliated with our Services, we may collect certain information by automated means, using technologies such as cookies and web server logs.
In conjunction with gathering information through cookies, our web servers may log information such as your device type, operating system type, browser type, domain, and other system settings as well as the language your system uses and the country and time zone where your device is located. We also may record information such as the address of the webpage that referred you to our Service and the IP address of the device you use to connect to our Service. We also may log information about your interaction with the Services, such as which pages you visit. We may place tags on our web pages called “web beacons,” which are small files that link web pages to particular web servers and their cookies.
We may use third-party web analytics services on our Services, such as those of Google Analytics, Hotjar, Adobe Marketo Munchkin, Twitter Pixel, Facebook Pixel, LinkedIn Pixel, Demandbase Tag, and Google AdRoll. These service providers help us analyze how you use our Services. The information collected for this purpose (including your IP address and other information collected by automated means) will be disclosed to or collected directly by these service providers.
Both we and others (such as our service providers and advertising networks) may collect personal information about your online activities, over time and across third-party websites. Our Services are not designed to respond to “do not track” signals from browsers.
The provider of other third-party plug-ins on our Services, such as embedded videos and social sharing tools, may use automated means to collect information regarding your use of the Services and your interactions with the plug-ins. This information is subject to the privacy policies or notices of third-party plug-in providers and is not subject to this Privacy Statement.
How We Use the Information We Collect
Maxar uses your personal information in a variety of ways, depending on how you interact with our Services. These uses may include:
To maintain and provide you with access to our Services.
To provide customer support and respond to your inquiries or instructions concerning our Services.
To fulfill underlying transactions on our Services, including, when applicable, sharing personal information with our regulators or to obtain necessary licenses.
To allow access to account information and Service features.
To deliver confirmations, account information, notifications, updates, and similar operational communications.
To improve your online experience and the quality of our Services.
To market and advertise our Services.
To maintain the integrity of our network and address security issues involving our Services.
To comply with legal and/or regulatory requirements.
To prevent or monitor crime or fraud, protect our legal rights and perform contractual obligations.
We also use the information you provide to send you communications, including promotional messages about Maxar and topics of interest, as permitted by local law and subject to your contact preferences. Although we hope you will find our promotional communications of interest, you are able to opt out of receiving them by contacting Maxar as indicated in the How to Contact Us section of this Statement.
We also may use the information in other ways for which we provide specific notice at the time of collection.
In addition, we may use information collected through automated means for the purposes set forth above, including by customizing your visits to our Services, analyzing the manner in which all of our users interact with our Services and online advertisements, delivering content tailored to our users’ interests and managing our Services and other aspects of our business.
The Legal Basis for Our Use of Personal Data (European Economic Area visitors only)
If you are located in the European Economic Area (“EEA”), our legal basis for collecting and using the personal data we collect (described above) depends on the personal data we collect and the context under which we collect it. In any case, we will collect and process your personal data only in at least one of the following circumstances: (i) we have your consent, (ii) where the processing is for our legitimate interests, (iii) where we have a legal obligation to collect the data, or (iv) where the personal data is necessary to perform a contract with you, and not overridden by your data protection interests or fundamental rights and freedoms.
If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear and also tell you whether the requirement for that information is mandatory and explain any consequences to you if you do not provide the information. Similarly, if we collect and use your personal information based on our legitimate interests, we will provide clear notice to describe our legitimate interests.
Maxar Technologies Holdings Inc. is the data controller of the personal information collected from individuals in the EEA, unless otherwise indicated.
If you have any questions about our legal basis for processing personal data or need to contact us regarding your data rights, please contact us at email@example.com.
We do not sell or otherwise disclose personal information we collect about you, except as described in this Privacy Statement. We may share personal information with contractors and service providers who perform services on our behalf based on our instructions. We may share certain personal information with Maxar subsidiaries and affiliates to provide a more unified user experience for the purposes described in this Privacy Statement. These subsidiaries and affiliates may be located in different countries than your own and may have different and potentially lower data privacy standards than those of your home country.
In addition, we may disclose personal information if we are required to do so by law or legal process, to law enforcement authorities or other government entities, and when we believe disclosure is necessary or appropriate to prevent harm or financial loss, or in connection with an investigation of suspected or actual espionage, cybersecurity or security events or other fraudulent or illegal activity. We also reserve the right to transfer personal information in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganization, spin-off, dissolution or liquidation).
Location of Data Processing
Personal information that Maxar processes or controls is transferred to, and stored and processed in, the United States or any other country in which Maxar or its affiliates or subcontractors maintain facilities. The data protection laws in these countries are different from, and could be less stringent than, those in your country of residence. When we transfer personal information to recipients in other countries, we take steps to see that the information we collect under this Privacy Statement is processed according to the provisions of this Privacy Statement and the requirements of applicable law wherever the data is located.
If you are located in the EEA, the United Kingdom (“UK”) or Switzerland, we will comply with applicable legal requirements providing adequate protection for the transfer of personal information to recipients in countries outside of the EEA, the UK or Switzerland. For transfers within or between Maxar and its subsidiaries and affiliates, the steps we take include entering into the European Commission’s Standard Contractual Clauses which contractually obligate each member to ensure that personal information receives an adequate and consistent level of protection. If we transfer personal information outside of Maxar or to contractors and service providers who perform services on our behalf based on our instructions, we will obtain contractual commitments from them to protect personal information.
Retention of Personal Information
Maxar stores your personal information for as long as you use the Services, and no longer than is necessary for the purposes for which the information was collected, for which it is legitimately further processed, or required for compliance with legal requirements. Thereafter, Maxar retains personal information for a period of time set forth in its corporate retention schedules. In the case of data obtained under business-to-business agreements, Maxar retains personal information according to the timeframes set forth in those relevant customer agreements, or in lieu of an agreement, for as long as a legitimate business purpose exists.
Security of Personal Information
Maxar is committed to helping protect the security of your information. We have implemented and will maintain appropriate administrative, technical and organizational measures to protect your information against accidental loss, destruction or alteration, unauthorized disclosure or access, or unlawful destruction. Networks, however, cannot be guaranteed to be 100% secure, and we cannot ensure the security of any personal information provided to us.
If you believe your information has been compromised, please notify us immediately at firstname.lastname@example.org.
Your Rights and Choices
We offer you certain choices in connection with the personal information we collect from you. To update your preferences or elect any of your rights, please contact us as indicated in the How to Contact Us section of this Privacy Statement.
To the extent provided by the law of your jurisdiction, you may request access to the personal information we maintain about you or request that we correct, amend, delete or block the information by contacting us as indicated below. Where provided by law, you may withdraw any consent you previously provided to us or object at any time on legitimate grounds to the processing of your personal information, and we will apply your preferences going forward. Please note that we are obligated to verify your identity before we provide you with any personal data. If you request a change to or deletion of your personal data, please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting such change or deletion. Some of your information may also remain in our systems and other records where necessary for compliance with applicable law.
If you live in California, you have additional privacy rights under the California Consumer Privacy Act of 2018. Please contact us at email@example.com for more information.
Our Services may provide links to other websites for your convenience and information. These websites may operate independently from us. Linked sites may have their own privacy notices or policies, which we strongly suggest you review. To the extent any linked websites are not owned or controlled by us, we are not responsible for the websites’ content, any use of the websites, or the privacy practices of the websites, even though you may enter that site directly from visiting ours.
Updates to Our Privacy Statement
This Privacy Statement may be updated periodically and without prior notice to you to reflect changes in our personal information practices. We will post the updated version to this website and indicate at the top of the notice when it was most recently updated.
Usage by Children is Prohibited
We do not knowingly collect personal information from children. If we learn we have collected or received personal information from a child without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child, please contact us as indicated in the How to Contact Us section of this Privacy Statement.
How to Contact Us
If you have any questions or comments about this Privacy Statement, please contact us by email to firstname.lastname@example.org or writing to:
Maxar Technologies Inc.
Attn: Compliance Office
1300 W. 120th Avenue
Westminster, CO 80234